Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from CigarEarth.com to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to CigarEarth.com shall be made either by e-mail sent to firstname.lastname@example.org, or first class mail to our address at:CigarEarth.com
330 Falconer DriveSuite KCovington, LA 70433
Delivery shall be deemed to have been made by You to CigarEarth.com five (5) business days after the date sent.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. CigarEarth.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if CigarEarth.com believes that customer conduct violates applicable law or is harmful to the interests of CigarEarth.com and its subsidiaries.
- Shipping & Delivery
At this time, CigarEarth.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands and APO (military). We are also shipping to Canada and Australia. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Standard Shipping is FREE for all orders $99 and over. If it is below $99, Standard Shipping costs $5.95.
2nd Day Shipping regardless of the total amount is $34.95.
Overnight Shipping regardless of the total amount is $54.95.
Overnight Saturday Shipping regardless of the total amount is $74.95.
If you select 2nd Day Shipping for an order you place with Cigar Earth, you will not necessarily receive your order in two days. We will estimate shipping and delivery dates for your order taking both shipping time and item availability into consideration.
There is no weekend pickup or delivery for Two-Day Shipping. If you order an item with Two-Day Shipping the item will usually ship within 24 hours and arrive two days from then. So it is possible that an order ready to ship at the end of the day Friday via One-Day shipping, may not be processed by the carrier until Monday. In such a case, the order would be delivered on Wednesday.
Your shipping confirmation email will contain your actual shipping and handling charges and tax, if any.
International Small Flat Rate (Required for Canada) is $19.95. This is the only shipping option available for orders to Canada and must be selected regardless of order total. Each order must weigh no more than 2.2 lbs (or 1 kilogram) and contents must fit within a USPS small flate rate box (8 5/8" x 5 3/8" x 1 5/8"). This equates to about ten (10) single cigars that can fit in each box/order. CigarEarth.com will list the brands on the customs form. CigarEarth.com is not responsible for added tariffs administered by recipient's country. Selection of another shipping option will delay processing of order.
International Small Flat Rate (Required for Australia) is $23.95. This is the only shipping option available for orders to Australia and must be selected regardless of order total. Each order must weigh no more than 2.2 lbs (or 1 kilogram) and contents must fit within a USPS small flate rate box (8 5/8" x 5 3/8" x 1 5/8"). This equates to about ten (10) single cigars that can fit in each box/order. CigarEarth.com will list the brands on the customs form. CigarEarth.com is not responsible for added tariffs administered by recipient's country. Selection of another shipping option will delay processing of order.
- Sales Tax
CigarEarth.com charges excise and sales taxes for merchandise ordered on this Web site based on the applicable taxes for orders shipped within Louisiana. Outside Louisiana, the buyer is responsible for any and all state and local taxes in his jurisdiction.
- Return Policy
CigarEarth.com will not accept returns without prior authorization. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. If an order is refused at the time of delivery, a $25 fee will be assessed to cover the cost of returning the item back to us.
Because we feel that we offer the highest quality products at the most competitive prices, and we inspect and pack all of our orders with care, we think you will be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly replace them and reimburse you for the return postage. If you have need to return goods to us for whatever reason please email email@example.com outlining the reason for return.
An RA (returns authorization) number will then be issued. Please note that returned goods not bearing an RA number on the outside of the packaging may be subject to processing delays.
Returns does not include shipping postage.
If you refuse the order, you will be charged for all shipping, delivery & storage incurred. If it is an item that can be returned to stock a 20% restocking fee will be charged, if item is damaged or un-returnable no credit will be given. Custom Orders receive no refund under any circumstances.
All returned merchandise must be unopened and in original condition and include an Return Merchandise Application (RMA) number clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. Any shipping and/or handling charges on the original order cannot be refunded.
Cigar Earth reserves the right to change its return procedures at any time without prior notice to you.
- Store Hours
Customer service is available by email at firstname.lastname@example.org or you may call us at 985-809-1818 during regular business hours (Central Time) which are as follows:Mon-Wed: 10 AM to 7 PMTh-Sat: 10 AM to 8PMSun: Noon to 5 PM